Privacy Policy
Effective Date: January 15, 2025
At doravexiltan, we understand that your privacy matters. This comprehensive policy explains how we collect, use, protect, and manage your personal information when you interact with our financial scenario modeling platform.
Information We Collect
When you use doravexiltan's services, we collect several types of information to provide you with personalized financial modeling tools and educational resources. We're transparent about what we gather and why it's necessary for your experience.
Personal Information
- Name, email address, and contact details when you register for an account
- Professional information including job title, industry, and experience level
- Educational background and certification preferences
- Payment information when you subscribe to premium features
- Communication preferences and language settings
Usage and Technical Data
We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, and activity patterns within our scenario modeling tools. We use this data to improve performance and customize your experience.
How We Use Your Information
Your information helps us deliver relevant financial education and modeling capabilities. We believe in using data purposefully rather than collecting everything we can.
Service Delivery
We use your personal information to provide access to our scenario modeling platform, process your subscription payments, and deliver educational content tailored to your interests and skill level.
Platform Improvement
Usage data helps us understand which features are most valuable and where users encounter difficulties. This guides our development priorities and helps us create better learning experiences.
Communication
We send important updates about your account, new educational resources, and platform changes. You can adjust your communication preferences anytime through your account settings.
Canadian Privacy Compliance
doravexiltan operates in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We adhere to the principles of accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.
Your Privacy Rights
As a Canadian resident, you have specific rights regarding your personal information. We make exercising these rights straightforward and respond promptly to all requests.
Access Your Data
Request a comprehensive report of all personal information we have collected about you, including how it's been used and shared.
Correct Information
Update or correct any inaccurate personal information in your account. Most changes can be made directly through your profile settings.
Delete Your Account
Request complete deletion of your account and associated data. We'll remove your information within 30 days of verification.
Withdraw Consent
Revoke permission for specific data processing activities, though this may limit some platform features.
Data Security and Protection
We implement multiple layers of security to protect your information. Our approach combines technical safeguards with strict internal policies and regular security audits.
Technical Safeguards
- All data transmission uses TLS 1.3 encryption
- Database encryption at rest with AES-256 standards
- Regular security vulnerability assessments and penetration testing
- Multi-factor authentication for administrative access
- Automated backup systems with encrypted storage
Access Controls
Only authorized doravexiltan employees can access personal information, and only when necessary for their job functions. All access is logged and monitored. We conduct background checks on employees who handle sensitive data.
Data Sharing and Third Parties
We don't sell your personal information to anyone. When we do share data, it's only with trusted service providers who help us operate our platform, and always under strict contractual obligations.
Service Providers
We work with carefully vetted companies that provide payment processing, email delivery, cloud hosting, and analytics services. These partners can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose information when required by Canadian law, court orders, or government regulations. We'll notify you of such requests unless legally prohibited from doing so.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
- Account information: Retained while your account is active plus 2 years
- Usage data: Aggregated and anonymized after 18 months
- Payment records: Kept for 7 years per Canadian tax requirements
- Support communications: Deleted after 3 years
- Marketing preferences: Removed immediately upon opt-out
International Data Transfers
While doravexiltan operates primarily within Canada, some of our service providers may process data in other countries with equivalent privacy protections. Any international transfers comply with PIPEDA requirements and include appropriate safeguards.
Transfer Safeguards
When data leaves Canada, we ensure receiving countries have adequate privacy laws or implement contractual protections equivalent to Canadian standards. You have the right to request details about any international transfers of your personal information.
Children's Privacy
doravexiltan's services are designed for adults and we don't knowingly collect information from anyone under 18. If you're a parent who believes we've collected information about your child, please contact us immediately and we'll delete that information.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify active users by email and post the updated policy on our website with a new effective date.
Minor updates like clarifying language or adding examples won't trigger notifications, but we'll update the effective date. We encourage you to review this policy periodically, especially if you have concerns about how your information is handled.
Privacy Questions and Requests
For any privacy-related questions, to exercise your rights, or to report concerns about how we handle your personal information, please reach out to our privacy team:
Email: privacy@doravexiltan.com
Mail: doravexiltan Privacy Office, 5611 Cooney Rd, Richmond, BC V6X 3K5, Canada
Phone: +1 778-678-8717
We respond to privacy requests within 30 days and take all concerns seriously. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.